Terms of Service

GameOn operates a Platform that allows users in India to discover, book and pay for sports venues (turfs, courts, grounds, academies and similar facilities), to find and host matches with other players, and to take part in sports communities. We act as an intermediary under Section 2(1)(w) of the Information Technology Act, 2000 between Users and Venue Partners.

To use the Platform you must:

We may refuse Service, or suspend or terminate an account, where these conditions are not met or where we reasonably believe there is fraud or abuse.

You may register on the Platform using a mobile number (verified by a one-time password), an email address, or Google or Apple sign-in. You agree:

We are not liable for losses arising from your failure to keep your sign-in details safe, except to the extent caused by our gross negligence or wilful misconduct.

GameOn provides a technology platform that connects Users who want to play sport with Venue Partners offering facilities. We facilitate Bookings, payments and communications between them.

We are not the operator of any sports venue. Each venue is owned and operated by its Venue Partner. The condition of the venue, the quality of the playing surface and equipment, the conduct of venue staff and the accuracy of slot availability are the responsibility of the Venue Partner. GameOn enables the listing, the booking and the payment — we do not own the underlying service.

GameOn is an “intermediary” under the Information Technology Act, 2000 and is entitled to the safe-harbour protections of Section 79 of that Act, subject to compliance with the Intermediary Guidelines, 2021. Nothing in these Terms makes GameOn a party to any transaction or arrangement between a User and a Venue Partner, save as expressly stated.

Venue Partners list their facilities, slots, prices, sports, photographs and policies on the Platform through the partner tools we provide. GameOn does not set venue prices. We make commercially reasonable efforts to keep listings accurate, but we do not warrant that any listing is free from errors or omissions.

If a listing appears inaccurate, misleading or otherwise problematic, please report it to support@gameon-india.com.

GameOn may, at its discretion, promote, rank, sort or feature certain listings — for example top-rated venues, featured partners or popular slots — based on relevance, distance, ratings, recent activity or other criteria.

Booking. You make a Booking by choosing a venue, a sport, a date, a time slot, a court and (where applicable) the number of players, and then paying. A Booking is confirmed only when your payment has been received and the confirmation is shown on the Platform; we also send it to you by app notification, by email or, if you have turned on WhatsApp updates, on WhatsApp.

A checkout that is not paid is not a Booking: after a short time it lapses and the slot is released for others. If a payment for a lapsed checkout reaches us afterwards, it is refunded in full. A pending payment, an item in a cart or a screenshot is not a confirmed Booking.

Payment methods. Payments are made by UPI, debit or credit card, net banking or supported wallets, through our payment gateway Razorpay, which is regulated by the Reserve Bank of India. Card details you enter on the GameOn payment screen are sent from your device directly to Razorpay. GameOn does not collect or store your full card number, CVV, UPI PIN, one-time passwords or net-banking password; we receive only the payment status and masked references. Cards you choose to save are saved by Razorpay.

Paying an advance. Where a venue accepts it and the Booking is large enough, you may pay twenty-five per cent (25%) of the slot price, together with the convenience fee, online when you book, and the balance online before the slot or at the venue. Coupons and GameOn coins cannot be used on a Booking paid in this way.

Convenience fee. GameOn may charge a convenience fee, which is shown on the payment screen before you pay.

Invoices and tax. Once GST registration is in place, GameOn will issue a tax invoice for the convenience fee in every Booking. The venue charge itself is a service rendered by the Venue Partner and is billable by the Venue Partner under its own GSTIN.

Booking as a company. If you add a company’s name, billing address and billing email to your account, you book as that company: you can buy a venue’s corporate plans — a fixed weekly slot, a block of prepaid hours or an event day — pay the venue’s corporate price per hour for ordinary Bookings, and send the venue a custom request, which it may answer with a quote open for the number of days it states. A corporate Booking or plan is paid in full online when you book; the advance described in section 7.4 is not available, and it cannot be split with other players. Your receipt is made out to the company, with its GST number if you gave one. You confirm that you are authorised to book and pay on the company’s behalf.

Each venue on GameOn sets its own cancellation policy. Where a venue has not set one, GameOn’s standard policy below applies. The policy that applies to a venue is shown on its page before you book.

Your Booking is governed by the policy in force when you made it. If the venue or GameOn changes its policy afterwards, the change applies only to Bookings made after it.

GameOn’s standard policy is currently as follows:

The refund percentage is a share of the total booking value, including the convenience fee.

If you paid only an advance, the venue first keeps its share of the total under the policy, and you get back whatever you paid above that. For example, where 25% of the Booking is refundable, a 25% advance is not refunded.

Before you confirm a cancellation, you are shown exactly how much will be refunded. Refunds are made to your original payment method and usually reach your account within 5–7 business days. If you do not turn up for a Booking, no refund is due.

Cancellation by the venue. If the Venue Partner cancels your Booking, you get a full refund of everything you paid, however close to the slot it is cancelled.

Cancellation by GameOn. GameOn may cancel a Booking in cases of suspected fraud, abusive conduct, a listing error or non-compliance by either party. In such cases a full refund is made.

Rescheduling. Where a venue offers it, you may move a confirmed Booking once to another time at the same venue, for the same sport, length and number of courts, subject to availability and within the period the venue allows. The venue may charge a rescheduling fee, which is a share of the original slot price and is shown before you confirm. If the new slot costs more, you pay the difference — online if you had paid in full, otherwise added to the balance due at the venue. If it costs less, the difference comes off any balance due, and the rest is returned to you as GameOn coins.

Corporate bookings. A corporate Booking or plan is governed by the venue’s corporate refund rules, shown on its Corporate page before you book, or by GameOn’s standard policy where the venue has not set its own. For a fixed weekly slot, what you get back on cancelling is what the venue has chosen — or, where it has not chosen, GameOn’s default, which is currently that the refund rules apply up to the first session and, once that has passed, cancelling stops the remaining weeks with no refund. Prepaid hours are refunded in full while none of them has been used; after that no refund is due, and the hours left can be used until they expire. Cancelling a slot booked with prepaid hours returns hours to the pack under the corporate refund rules, and all of them if the venue cancels. Corporate Bookings cannot be rescheduled; cancel and book again instead.

GameOn coins may be earned through features such as inviting friends, and may be returned to you as described in section 8.9. Each coin is worth the amount GameOn sets, shown in the app.

Coins can pay for part of a Booking, up to the limits shown at checkout. They have no cash value, cannot be withdrawn or transferred, and are lost if your account is deleted.

Coupons and offers are subject to the conditions shown with them. GameOn may change or withdraw the ways coins are earned or used, and any offer, at any time, without affecting Bookings already made.

As a User, you agree:

In accordance with Rule 3(1)(d) of the Intermediary Guidelines, 2021, we may remove or disable access to any User Content that violates these Terms or applicable law on receipt of a valid complaint or court order.

If you register as a Venue Partner, you additionally agree:

Separate Venue Partner Terms govern the commercial relationship between GameOn and Venue Partners. If these Terms conflict with the Venue Partner Terms, the Venue Partner Terms prevail on partner-specific matters.

All content on the Platform — including the GameOn name, logo, app icons, software, page layouts, designs, illustrations and aggregated venue and booking information — is owned by GameOn or its licensors and is protected under the Copyright Act, 1957, the Trade Marks Act, 1999 and other applicable laws.

When you post a review, photograph, comment or other User Content on the Platform, you grant GameOn a non-exclusive, royalty-free, worldwide, sublicensable licence to use, reproduce, modify, adapt, publish, translate and distribute that content in connection with the Platform and our marketing, in perpetuity. You confirm that you have all rights needed to grant this licence and that your User Content does not infringe anyone else’s rights.

You may not copy, reproduce, scrape, modify, distribute or create derivative works of the Platform or any part of it without our prior written consent.

Some features of the Platform — hosting and joining matches, match group chats, direct messages, friends and communities — let Users interact with one another. You acknowledge that:

To the maximum extent permitted by applicable law:

To the maximum extent permitted by applicable law, GameOn, its directors, employees, contractors and agents shall not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages — including loss of profits, data, goodwill or opportunity — arising out of or in connection with your use of the Platform.

GameOn’s total liability to you for all claims relating to your use of the Platform in any twelve-month period shall not exceed the higher of (a) the total convenience fees you paid to GameOn in that period, and (b) ₹5,000 (Indian Rupees Five Thousand).

Nothing in this section limits any liability that cannot be excluded under applicable law, including consumer protection law.

You agree to defend, indemnify and hold harmless GameOn, its affiliates, directors, employees and agents from and against all claims, damages, losses, costs and expenses (including reasonable legal fees) arising from (a) your breach of these Terms, (b) your User Content, (c) your violation of any applicable law, or (d) your dealings with a Venue Partner or another User.

We may suspend or terminate your access to the Platform, or any part of it, without notice, if:

You may delete your account at any time — in the app under Profile → Account Settings → Delete account, at gameonapp.in/delete-account, or by writing to support@gameon-india.com. Deleting your account does not cancel upcoming Bookings, so please cancel any you do not intend to attend first. What happens to your data is explained in our Privacy Policy.

Termination or deletion does not affect any rights, obligations or liabilities that arose before it, nor any provision of these Terms that by its nature survives termination.

Your use of the Platform is also governed by our Privacy Policy, available in the app and at gameonapp.in/privacy-policy, which forms part of these Terms. It explains what personal data we collect, how we use it, and your rights under Indian data-protection law.

In accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020:

We acknowledge complaints within forty-eight (48) hours of receipt and resolve them within fifteen (15) days, or such other period as applicable rules require.

Neither party is liable for any delay or failure to perform under these Terms to the extent it is caused by events beyond its reasonable control, including acts of God, pandemics, government action, war, civil unrest, floods, fires, earthquakes, internet or telecommunications outages, or payment-gateway failures.

These Terms are governed by the laws of the Republic of India.

Any dispute arising out of or in connection with these Terms or your use of the Platform shall first be attempted to be resolved amicably by written notice to the Grievance Officer. If it is not resolved within thirty (30) days of that notice, it shall be subject to the exclusive jurisdiction of the competent courts at Ghaziabad, Uttar Pradesh, India, without prejudice to any rights you have under consumer protection law.

GameOn may update these Terms from time to time; the effective date and version shown with them reflect the latest revision. For material changes, we will notify you by app notification, email or a notice on the website at least fourteen (14) days before the change takes effect. Your continued use of the Platform after that date means you accept the revised Terms.